Privacy Policy

At GivLuv, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your information when you use our platform.

1. Information We Collect

We collect the following types of information:

• Account Information: Name, email address, phone number, and password when you register.
• Listing Information: Item descriptions, images, pricing, and category details.
• Payment Information: Payment details processed securely through Stripe (we do not store credit card numbers).
• Communication Data: Messages exchanged between buyers and sellers on the platform.
• Usage Data: IP address, browser type, device information, and how you interact with our platform.
• Location Data: City or region information for listings and search functionality.

2. How We Use Your Information

We use your information to:

• Provide and maintain our marketplace services
• Process transactions and facilitate payments
• Enable communication between buyers and sellers
• Process charitable donations to selected organizations
• Send important updates about your account and transactions
• Improve our platform and user experience
• Detect and prevent fraud or illegal activity
• Comply with legal obligations
• Send marketing communications (with your consent)

3. How We Share Your Information

We may share your information with:

• Other Users: Your name, location, and contact information may be visible to buyers or sellers during transactions.
• Payment Processors: Stripe processes all payments securely on our behalf.
• Charities: Information about donations made to charitable organizations.
• Service Providers: Third-party services that help us operate the platform (hosting, analytics, customer support).
• Legal Requirements: When required by law, court order, or government request.
• Business Transfers: In the event of a merger, acquisition, or sale of assets.

We do not sell your personal data to third parties.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Keep you logged in securely
• Analyze how you use our platform
• Deliver relevant advertising

You can control cookies through your browser settings, but some features may not function properly if cookies are disabled.

5. Data Security

We implement industry-standard security measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure authentication systems
• Regular security audits and updates
• Limited access to personal data by authorized personnel only

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. Account information is kept until you request deletion. Transaction records are retained for legal and accounting purposes as required by law.

7. Your Rights

Under applicable data protection laws (including GDPR), you have the following rights:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data (subject to legal obligations).
• Restriction: Request restriction of processing in certain circumstances.
• Portability: Receive your data in a structured, machine-readable format.
• Objection: Object to processing of your data for certain purposes.
• Withdraw Consent: Withdraw consent for marketing communications at any time.

To exercise these rights, please contact us at the email provided below.

8. Children's Privacy

Our platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will take steps to delete such information.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.

10. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes via email or a prominent notice on our platform. Your continued use of GivLuv after such changes constitutes acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at: